Our Policies

💰Refund Policy

At Lake Norman Dog Grooming Studio, we strive for complete customer satisfaction. Our refund policy is designed to be fair and transparent:

• Service Dissatisfaction: If you're not completely satisfied with our grooming service, please contact us immediately. We'll work to resolve any concerns or provide a partial/full refund when appropriate.
• Cancellation Policy: Appointments cancelled with less than 24 hours notice may be subject to a cancellation fee.
• No-Show Policy: No-shows will be charged 50% of the service fee.
• Emergency Situations: We understand emergencies happen. Please call us as soon as possible if you need to cancel due to an emergency.

📅Appointment Policy

To ensure we can provide the best service for all our furry clients:

• Booking: Appointments can be made by phone, email, or through our online booking system.
• Confirmation: We'll confirm your appointment 24-48 hours in advance.
• Arrival Time: Please arrive on time for your appointment. Early arrivals may need to wait.
• Late Arrivals: Appointments running more than 15 minutes late may need to be rescheduled.
• Wait Times: While we strive to stay on schedule, grooming times can vary based on your pet's needs and behavior.

🏥Health & Safety Policy

The health and safety of all pets in our care is our top priority:

• Vaccination Requirements: All pets must be current on vaccinations (Rabies, DHPP, and Bordetella for dogs).
• Flea/Tick Policy: Pets with fleas or ticks will receive treatment at an additional cost.
• Health Concerns: Please inform us of any health issues, medications, or behavioral concerns.
• Age Restrictions: Puppies must be at least 16 weeks old and fully vaccinated.
• Senior Pets: We provide gentle care for senior pets with special attention to their comfort and needs.

✂️Grooming Standards

Our professional grooming standards ensure quality and safety:

• Consultation: We discuss your preferences before beginning any grooming service.
• Matting Policy: Severely matted coats may require shaving for the pet's comfort and safety.
• Nail Trimming: Included with full grooming services; available as standalone service.
• Ear Cleaning: Basic ear cleaning included; medical issues referred to veterinarian.
• Special Requests: We accommodate special styling requests when safe and appropriate.

💳Payment Policy

We accept various payment methods for your convenience:

• Accepted Payments: Cash, credit cards (Visa, MasterCard, American Express), and debit cards.
• Payment Timing: Payment is due at time of service completion.
• Pricing: Prices may vary based on pet size, coat condition, and services requested.
• Gratuities: Tips are appreciated but never required.
• Package Deals: Ask about our multi-service packages and loyalty programs.

🛡️Liability Policy

While we take every precaution to ensure your pet's safety, please understand our liability terms:

• Pre-existing Conditions: We are not liable for pre-existing health conditions that may be revealed during grooming.
• Age-Related Issues: Senior pets may have increased risk during grooming; we take extra care but cannot guarantee against age-related complications.
• Behavioral Issues: Aggressive or anxious pets may require special handling; additional fees may apply.
• Equipment Safety: All equipment is regularly maintained and sanitized for safety.
• Insurance: We maintain professional liability insurance for your peace of mind.

🔒Privacy Policy

We respect your privacy and protect your personal information:

• Information Collection: We collect only necessary information for appointment scheduling and pet care.
• Data Security: All customer information is stored securely and never shared with third parties.
• Communication: We may contact you for appointment reminders and follow-up care.
• Marketing: You can opt-out of promotional communications at any time.
• Photo Policy: We may take before/after photos for our records with your permission.

❓Questions About Our Policies?

We're here to help clarify any questions you may have about our policies. Clear communication is key to a great grooming experience.